Notes to ensure you have a pleasant session with us.
In the service industry, we put our utmost effort hoping that each and every of our customers can enjoy the massage session and leave with a good impression about us, feeling worthwhile on what they spent. Below are a few things to note that allow us to improve on the massage session.
Provide feedback early
Kindly give early feedback to our masseur if the session is not proceeding according to your expectations. While our staff are experienced and will be able to adjust their pressure accordingly to the body condition, your feedback is still most helpful.
No indecency actions
While most of our customers respect our therapist as providing a good professional service, there are still some who wish for additional special services or those that behave in an indecent manner. If after warnings are given and the customer persist on such behaviours, we will have no choice but to stop the session without compensation.
Plan for some delay
We do our best to always start your session according to the scheduled time, however at times delays are not unusual due to the tight schedule. Kindly plan 10 minutes of waiting time at Kang Jia into your busy schedule just in case of unexpected delays.
Kindly also support us and assist us by being on time for your appointment or reach us if there are any unforeseen circumstances that may cause you some delay
We sincerely thank you for your support and understanding.